Question 1

How do I enable lock screen Live Activities?

Accepted Answer

Open Wake Wise, tap the Settings tab, tap Open Settings, and make sure Live Activities is turned on. Live Activities are free. With Pro, the Live Activity also shows the suggested bedtime.

Question 2

How do I enable suggested bedtime notifications?

Accepted Answer

Open Wake Wise, tap the Settings tab, tap Open Settings, and make sure Notifications are turned on. Bedtime notifications are part of Pro.

Question 3

I have an issue with the app, how do I contact support?

Accepted Answer

Email support@mintuz.com and we will respond as soon as possible.

Question 4

Can I use Wake Wise for free?

Accepted Answer

Yes. Sleep tracking is free: sleep and awake-time logging, manual sleep entries, white noise, the Live Activity timer, and sleep logging with Siri. Importing your history from Nara Baby or Huckleberry is free too, and you can see the feeds and nappies you import. Pro adds the next-sleep estimate, bedtime reminders, logging and editing feeds, nappies, baths and pumping (including by Siri), Home Screen widgets, weekly summaries, exporting your data as CSV, and the red light.

Question 5

How do I import my data from Nara Baby?

Accepted Answer

In Nara Baby, go to the Activity screen, tap the avatar next to your child's name, then tap Export Data to save a CSV file. In Wake Wise, tap the Settings tab, then Your Data, then Import from Nara, and choose that file. You'll see a preview, and nothing is saved until you tap Import. Importing is free. Wake Wise tracks one baby, so import the file for the child you are tracking. Sleeps, breastfeeds, bottle feeds and wet and dirty nappies come across. Pumping, solids, growth, medicine, milestones and dry nappies don't.

Question 6

How do I import my data from Huckleberry?

Accepted Answer

In Huckleberry, tap your child's profile icon, scroll down, tap Export tracking data as CSV, then Got it! Email it, and download the file from the email within 24 hours. In Wake Wise, tap the Settings tab, then Your Data, then Import from Huckleberry, and choose that file. Huckleberry files don't record a time zone, so Wake Wise asks which one to use, starting with your phone's. Importing is free. Wake Wise tracks one baby, so import the file for the child you are tracking.

Question 7

What happens if I import the same file twice?

Accepted Answer

Wake Wise skips anything it has already imported, so importing the same file again adds nothing. If you export a newer file later, only the new entries are added. Entries that overlap one of the same type already in Wake Wise, sleeps that were still running, and anything with a future start time are skipped too, and the preview shows how many.

Question 8

Does Wake Wise know the exact time my baby should sleep?

Accepted Answer

No. The Pro estimate starts from your baby's age. Once you have logged enough wake windows, it also takes your baby's recent wake windows into account. It is a guide, not a prediction, so use it alongside your baby's cues and professional advice.

Question 9

Does Wake Wise work for newborns?

Accepted Answer

You can log sleep from the start. Very young newborn sleep is irregular, so Wake Wise should not be treated as a schedule or medical guide.

Question 10

Where are my records stored?

Accepted Answer

When you are signed in to iCloud, your records sync through the private iCloud database linked to your Apple Account. Wake Wise also uses separate providers for analytics, diagnostics, purchases, and optional feedback, as explained in the Privacy Policy.

Question 11

How do I restore an earlier purchase?

Accepted Answer

Open the Wake Wise purchase screen and choose Restore Purchases. Use the same Apple Account that made the original subscription or Lifetime purchase. If access is still missing, email support@mintuz.com.

Question 12

How do I cancel a Wake Wise subscription?

Accepted Answer

Apple manages subscriptions. Open iPhone Settings, tap your name, tap Subscriptions, choose Wake Wise, and tap Cancel Subscription. You may need to scroll down to find the button. If there is no Cancel button, or you see an expiry message in red, the subscription is already cancelled. If you are on a free trial and do not want to pay, cancel at least 24 hours before the trial ends. Deleting the app does not cancel a subscription.

Frequently asked questions

Using Wake Wise

Purchases and subscriptions